Refund Policy

At Condor Footwear (India) Limited, we have made it our mission to give you a wide collection of the best in footwear at unbelievable prices. We want to make you to look fabulous and to walk with comfort at all stages of life and we are committed to do everything possible to achieve that.
        
If we have not delivered a product, which we have shown in the picture or which we have committed, we will be glad to accept it back within 15 days of delivery – unused and in its original packing.
        
Any issue or claim regarding delivery will be entertained up to maximum of 30 days from the actual order delivery date. Condor will not assume any responsibility or liability and will not entertain any issue or claim, for non-delivery after expiry of aforesaid 30 days’ time period
        
All articles being returned for exchange/claim must be accompanied by original Invoice
        
No warranty/guarantee/exchange for articles purchased on discount or during promotion sale period.
        
Articles / product sold under any promotional scheme will not be eligible for exchange and/or refund.
        
For exchange/claim, please contact Customer Service at 1800-1200-55000 (10 AM – 07 PM) / Email us at customercare(at)condortrendz.com
        
Returns for Footwear will be accepted for damaged/ defective products and size issues only.
        
Please notify us of receipt of a damaged/defective product maximum within 48 hours of delivery.
       
 Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process).
        
Products should be returned in their original packaging along with the original price tags, labels and invoices.
        
It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit.
        
The cost of sending back the merchandise for return or exchange will be borne by the customer however; the cost of sending back the exchanged pair will be borne by Condor.
        
After successful processing, entire refund amount, that is, price of the item will be allocated to you in your Condor Trendz account as a Gift Voucher. You can use the same amount on your subsequent Condor Trendz purchases. We can also process the refunds.
        
The decision of Condor Footwear India Ltd. would be considered final in all cases.
        
You must make sure that this following address is written / printed clearly on the returns parcel:
        
The Return Desk, Condor Footwear (India) Limited B-9/7, Road No. 11, SUSML, HOJIWALA INDUSTRIAL ESTATE, VANZ, SURAT., GUJARAT - 394230.